Client Referral Specialist/Receptionist

Responsible to:

Community Relations Director, Amanda Baker

General Job Description:     

It is frustrating for clients to call DenUM with a crisis… and be directed to voicemail. Please join us as a compassionate “first contact” for all those DenUM serves, and those who partner with us to do so. Please – lend a human voice to DenUM’s day-to-day communications!

Responsibilities:              

- Answer phone lines and direct calls as appropriate.

- Refer clients for external services and organizations as appropriate.

- Keep resources updated by periodically calling partner agencies to verify services.

- Work with staff and clinets as necessary to maintain a safe DenUM environment for all.

Skills Required:

• Must be at least 18 years old.
• Good knowledge of computers helpful, especially word processing and internet searches.
• Ability to communicate well with diverse populations.
• Must demonstrate poise, compassion and non-judgment toward clients.
• Must be able to understand, communicate, and uphold DenUM regulations.

Time Commitment:

2-4 hour commitments during open business hours:

M/T/Th/F 9 a.m.-3:30 p.m., W 9 a.m.-12 p.m.

Schedules can be accommodated for weekly or monthly commitments.

DenUM’s Commitment:

• An orientation covering emergency procedures, DenUM rules and program policies, resource management, and facility tour.
• At least one hour of job shadowing and supervised training on direct service procedures.
• Continuing education throughout the year.
• A mentor program with experienced staff members is available to new volunteers.